Payment and shipping

Paypal payments are synced within a few minutes.
Sofortüberweisung (KLARNA) payments usually within a day.
In the case of prepayment via SEPA please use the Order ID as payment purpose.
Assigning a different purpose is the most frequent reason for a delay in the payment booking.

Payment terms for deliveries within Germany:
Prepayment by SEPA transfer, Paypal, Sofortüberweisung (KLARNA).

Payment terms for deliveries outside of Germany:
Prepayment by SEPA transfer, Paypal,

We ship all packages insured up to 500, - € climate neutral with DHL GoGreen.

The shipping boxes are made from recycled material and as one of the first webstores in Germany, we teamed up with RePack - the reuseable shipping bag. 

Delivery within Germany and the following regions is subject to these costs and terms of delivery:

• Germany: 5, - € from an order value of 60, - € we offer free shipping.

• European Union: 10,00 €, from an order value of 120, - € we offer free shipping.

• Switzerland: 10,00 CHF, from an order value of 150, - CHF we offer free shipping.

We do not offer free return shipping.
Please use a shipping method of your choice at your cost.

All goods will be delivered in Germany within 3 - 5 days, in the case of deliveries abroad within 5 - 7 days after confirmation of order (with agreed prepayment after the date of your payment instructions). Preordered items will be shipped when available. Please check the item availability description.

Please note that on Sundays and holidays no delivery will occur.

If products with different delivery times have been ordered, we will ship the goods in a joint shipment unless we have made a different agreement with you. The delivery time is in this case determined according to the article with the longest delivery time which has been ordered.

If you have any questions, please contact service@gustavo.de.

Our office and warehouse are located near Hamburg, Germany.
A personal pickup is not possible.

last updated: 09/2017

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